- Orders are dispatched Monday - Friday only at 4-5pm.
- We aim to dispatch within 2 - 3 days of placed order.
- We offer worldwide delivery and timing & pricing for this will vary depending on region selected at checkout.
- Due to animal testing laws, we do not ship to China.
UK - Royal Mail SIGNED FOR 1 - 7 Days (£4.00)
Europe & International - Royal Mail STANDARD Delivery 3 - 35 Days (£7.00)
Europe & International - Royal Mail TRACKED Delivery 3 - 35 Days (£12.00)
TERMS & CONDITIONS
A tracking number is supplied to all UK/European/International orders with selected delivery service Signed For and/or Tracked service only.
Saturday's & Sunday's are excluded as business/working days.
The delivery service we use is Royal Mail. Once a parcel leaves our possession (Dispatched) and is within the hands of Royal Mail, we have no control over delivery timing and/or delays that may occur. The delivery timing we state on our website are approximates only and time scale could vary depending on your location. For international and European customers, please do note that delays can occur due to customs checks
For UK/European/International - Please be sure to include your correct shipping address. Once a parcel is dispatched on our end, it can not be amended as we physically do not have the order with us. We do also ask that you contact us as soon as possible using our online contact form or via email firstname.lastname@example.org, should you realise the incorrect postal address is inputted so we can try to amend this for you before we dispatch the item. We apologise, but we are not responsible if you have entered an incorrect shipping address and your order has already been shipped. In the instance should an order be returned to us, we will refund the full amount for the order excluding the cost of shipping and the items will need to be repurchased. Please be aware of this and make sure to include your correct shipping/postal address.
For European and International - we are not liable for extra customs fees/back end charges/courier charges on neither the Standard or Tracked services. For more information on received damaged or lost in transit items please read our Returns section. For more Information regarding European and International shipping, please review the Shipping/Delivery section in our websites Terms & Conditions.
How long will it take for my order to arrive?
For UK orders we do allow up to 7 business days for delivery after dispatch.
For European or International orders we allow up to 35 business days for delivery after dispatch.
I accidentally input the incorrect shipping address, what should I do?
Please contact us asap either using our online contact form by clicking here or pop us an email to email@example.com.
I haven't received a confirmation email or dispatch confirmation email, why?
Order confirmation/dispatch confirmation emails are automatically sent to the email address provided to us at check-out. If you did not received this email within your Inbox, please do check your spam/junk mails folder as on occasions these emails can wonder into these folders.
Where do I find my tracking number?
The tracking number for your order can be found within your dispatched information email. Tracking is only supplied to a tracked or signed for service that is selected at checkout.
How can I track my order?
Please click here to track your order, alternatively you can visit www.royalmail.com and input the supplied tracking number into their 'Track Your Item' section of their website.
Have a question regarding shipping? Please email us at firstname.lastname@example.org.